Refund policy

 

At Nasma Store, we are committed to ensuring your satisfaction with our products. If you are not completely happy with your purchase, please review our return and refund policy below.

Returns

  1. Eligibility for Returns:

    • Items must be returned within 7 days of receipt.

    • Items must be unused, unworn, and in the original packaging with all tags attached.

    • Certain items, such as personalized or custom-made products, may not be eligible for returns unless they are defective or damaged upon arrival.

  2. Return Process:

    • To initiate a return, please contact our customer support team at info@nasmastore.co.uk with your order number and reason for return.

    • Once your return is approved, you will receive instructions on how to send the item back to us.

  3. Shipping for Returns:

    • Customers are responsible for the cost of return shipping unless the item is defective or we made an error with your order.

    • We recommend using a trackable shipping method to ensure your return is received.

Refunds

  1. Eligibility for Refunds:

    • Refunds are processed for items that meet our return eligibility criteria.

    • Original shipping costs are non-refundable unless the return is due to an error on our part or a defective product.

  2. Refund Process:

    • Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

    • If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within 7-10 business days.

  3. Late or Missing Refunds:

    • If you haven’t received a refund yet, first check your bank account again.

    • Then contact your credit card company; it may take some time before your refund is officially posted.

    • Next, contact your bank. There is often some processing time before a refund is posted.

    • If you’ve done all of this and you still have not received your refund, please contact us at info@nasmastore.co.uk.

Exchanges

  1. Eligibility for Exchanges:

    • We only replace items if they are defective or damaged.

    • If you need to exchange it for the same item, contact us at info@nasmastore.co.uk for further instructions.

Contact Us

If you have any questions about our return and refund policy, please contact us at info@nasmastore.co.uk. We are here to assist you and ensure your shopping experience with Nasma Store is satisfactory.